Here you can find all your basic web troubleshooting needs
- Supported desktop browsers: Latest or most widely used version of Chrome, Firefox, Microsoft Edge, Safari, Opera
- Mobile devices running latest Apple iOS, Android OS
- Internet speed: Broadband Required for Video (Minimum bandwidth speed of 1 Mbps)
Check your internet connection. For a reliable viewing experience at medium quality we recommend a downstream connection speed of at least 1 Mbps. For higher quality we recommend a speed of at least 2 Mbps. If the video playback is stuttering or choppy we suggest to visit this website www.speedtest.net for your connection speed test. If your download speed is not enough then contact your Internet provider for more information.
When you are experiencing an issue with our site we first recommend that you try clearing your history, cookies, and cache. It’s a quick fix for many issues. Here’s how:
Internet Explorer: http://support.microsoft.com/en-us/kb/260897